Privacy Policy for Rapid Pass
Effective Date: 31/12/2025
Rapid Pass respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect user information when you use the Rapid Pass mobile application and related services.
1. Information We Collect
We may collect the following types of information:
- Full Name
- National ID Number
- Date of Birth
- Contact Information (phone number, email address)
- Photograph
- Rapid Pass / MRT Pass card details
- Transaction details related to card usage and recharge
- App usage data and technical information collected through analytics and crash reporting tools (such as Firebase)
2. How We Use Your Information
- To issue, manage, and maintain Rapid Pass cards
- To process payments and recharges
- To provide customer support and respond to inquiries
- To improve service quality, app functionality, and user experience
- To detect, diagnose, and resolve technical issues
3. Payment Processing
Rapid Pass uses
SSLCommerz as its payment gateway for online recharge transactions.
- Required transaction information is securely shared with SSLCommerz
- Rapid Pass does not store card, bank account, or payment credentials
SSLCommerz processes payment data in accordance with its own privacy policy and security standards.
4. Firebase Analytics & Crash Reporting
Rapid Pass uses Firebase, a service provided by Google LLC, to enhance app performance and stability.
- App usage statistics and feature interaction data
- Device type, operating system, and app version
- Crash reports and error logs
Firebase does not collect sensitive personal data such as passwords, National ID numbers, or payment details.
5. Data Sharing
We may share user data only with trusted third parties strictly for operational purposes, including:
- Payment processors (such as SSLCommerz)
- Analytics and crash reporting services (such as Firebase)
We do not sell, rent, or misuse user data.
6. Data Security
We take reasonable technical and organizational measures to protect user data, including encrypted connections, restricted access, and compliance with applicable government security standards.
7. Your Rights
Users have the right to access, correct, or request deletion of their personal information, subject to legal and regulatory requirements.
8. Account Deletion Policy
Users may request account deletion at any time:
1. Through the Rapid Pass App
2. By contacting us:
- Email: support@rapidpass.com.bd
- Email: cards@dtca.gov.bd
Data permanently removed upon deletion:
- Personal information
- Account credentials
- Rapid Pass / MRT Pass card information
- User-generated and account-related data
Certain data may be retained for legal or regulatory purposes, including transaction logs, audit records, and dispute-related data.
Deletion requests are processed within 7 to 30 working days.
9. Changes to This Privacy Policy
Any updates to this Privacy Policy will be published on our website or application. Continued use of Rapid Pass indicates acceptance of the updated policy.
10. Regulatory Authority
Rapid Pass operates under the supervision of the Dhaka Transport Coordination Authority (DTCA), a Government Organization, and complies with all applicable government rules and regulations.
11. Children’s Privacy
Rapid Pass does not knowingly collect personal information from children under the age required by applicable local laws.
12. Contact Us
If you have any questions regarding this Privacy Policy or data privacy, please contact us:
- Email: support@rapidpass.com.bd
- Email: cards@dtca.gov.bd
