👉 The initial price of a Rapid Pass card is 400 BDT. This includes a 200 BDT security deposit and a 200 BDT usable balance.
👉 After collecting the card, the customer must register it through the website or mobile app. A single customer can register a maximum of 5 active cards.
👉 Before using the card on the Metro Rail, ensure it has sufficient balance for travel. If the balance is insufficient while exiting, you must recharge your card at the Customer Service Center located near the exit gates.
👉 When using the card on a bus, a user can travel once even if there is an insufficient balance. In this case, the extra fare will be shown as a negative balance on the card. The card must be recharged before the next use, and the pending fare will be automatically adjusted at that time.
👉 Please check your updated balance every time you tap your card at a station or on a bus.
👉 If your card is lost, report it to the helpline immediately to prevent unauthorized use. Rapid Pass cards do not have an expiration date; they remain valid for a lifetime as long as they are technically functional.
Rapid Pass Card Registration and Re-issue Guidelines
1. When applying for card registration online, the process may take up to three working days to complete. Please note that no claims regarding refunds or re-issues will be accepted before the registration process is finalized. While registration is not mandatory, only registered cardholders will be eligible for the following benefits:
2. Benefits for Registered Cards and Re-issue Procedures:
a) Refund: If a registered user decides to return an active and usable Rapid Pass card, the operator will verify ownership and refund the card's total value (deposit and balance) on the same day, after deducting a 20 BDT refund fee. Please note that repeated refund requests by the same individual may result in the suspension of their user account
b) Re-issuance of ‘Defective’ Card: The user can get a new card by returning the damaged card to the operator and paying a re-issuance fee of 200/- Taka. In this case, the operator will take necessary steps to transfer the previous balance to the newly issued card.
c) Re-issuance of Lost Card: The user will pay a deposit fee of 200/- Taka and a re-issuance fee of 200/- Taka for a new card. The operator will take necessary steps to transfer the previous balance to the newly issued card.
3) Detailed Steps for Re-issuance:
a) Users can apply by contacting the Rapid Pass counter at the nearest Metro Rail station or via the website. Necessary information, such as the card number, user name, and mobile number, must be provided to the operator.
b) After verifying the information, the operator will process the application and provide the user with a voucher containing a reference number, which must be kept until the process is complete.
c) The new card must be collected from the respective counter within 15 days, starting from the next working day after receiving the voucher.
