Online Recharge Guidelines
1. To make your first online recharge, you must register on the website/app at www.rapidpass.com.bd).2. If your Rapid Pass card is not already registered, you will need to register it before making an online recharge. After registration, you can recharge your card online through the payment gateway.3. After completing an online recharge, you must tap your card on an Add Value Machine (AVM)** to ensure the recharged balance is added to the card.4. Once the recharge is successful, an SMS notification will be sent to your registered mobile number.5. You can recharge a minimum of ৳100 and a maximum of ৳5,000 (Stored Value) at a time. Only one online recharge can remain pending at a time; you cannot initiate a new recharge until the previous one is completed.6. Recharge is not allowed if the card is blacklisted, refunded, or invalid.7. Users can view their recharge history through the mobile application or the web portal.
Recharge Cancellation Guidelines
1. Users may request to cancel a recharge within 7 days, as long as the card has not been tapped on an AVM.2. A 5% service charge will be deducted for each recharge cancellation.3. If a pending transaction cannot be updated due to the card being blacklisted—such as when an online recharge is made but the balance is not updated on an AVM—the user may request a refund. In this case, a 5% service charge will also be deducted.